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Privacy Policy


Jaya9 is dedicated to safeguarding your personal information. This Privacy Policy informs you about the data we gather when you utilize our services, the reasons for collecting this information, and how we utilize the gathered data.

Please be aware that this Privacy Policy establishes an agreement between you and Jaya9 (‘We,’ ‘Us,’ or ‘Our’ as applicable). It is an integral part of Jaya9’s Terms and Conditions. We may make occasional revisions to this Privacy Policy and will inform you of such changes by posting the updated terms on our platforms. We suggest that you regularly review this Privacy Policy.

Information Collected

We define Personal Information (‘Personal Information’) as data that can potentially identify an individual, encompassing, but not restricted to, first and last name, date of birth, home or physical address, email address, phone number, or other pertinent details. When utilizing our website, registering for an account, or accessing our services, you might be prompted to provide Personal Information. The information we gather may encompass contact details (including phone number), shipping details, billing particulars, transaction history, website usage preferences, and feedback related to the services.

This Personal Information is stored on servers situated in various locations and elsewhere as needed. Interactions with our services result in the creation of an activity log specific to you, containing essential administrative and traffic details such as source IP address, access time, access date, visited web page(s), language usage, software crash reports, and the type of browser used. This information is crucial for delivering and enhancing the quality of our services. Importantly, we do not collect Personal Information about you without your awareness.

Outstanding Customer Support

At Jaya9, we take great pride in our professional and dedicated customer service department, which operates seamlessly to provide you with uninterrupted support 24 hours a day, 7 days a week. Our team of skilled representatives is committed to delivering exceptional service, ensuring that your queries and concerns are addressed promptly, politely, and efficiently.

Whether you have inquiries about our wide range of games, need assistance with account-related matters, or seek clarification on our promotions, our customer service team is here to assist you every step of the way. We prioritize your satisfaction and strive to exceed your expectations, making your experience with Jaya9 a truly seamless and enjoyable one.

Rest assured that whenever you require support, our friendly and knowledgeable team will be readily available to assist, providing you with the confidence and assurance you deserve as our valued player. Trust in our commitment to excellence, and let us be your trusted partner in delivering unparalleled customer service in the world of online entertainment.

Methods of Data Collection and Processing

We might automatically gather specific data as mentioned earlier and obtain Personal Information about you when you furnish such details through the services or other interactions on the Jaya9 site. Additionally, Personal Information may be received from online vendors, service providers, and customer lists obtained lawfully from third-party vendors. Moreover, we may enlist the assistance of third-party service providers for technical support, processing online transactions, and managing your account. Any information provided to these vendors, service providers, and third-party e-commerce services will be accessible to us, and we will handle the Personal Information as outlined in this Privacy Policy below. The disclosure of this information to external parties aligns with the guidelines established in this Privacy Policy. We take measures to ensure that our agreements with third-party service providers and online vendors prioritize the protection of your privacy.

Usage of Information

We utilize the Personal Information gathered from you to deliver our services, offer customer support, conduct necessary security and identity verification checks, process online transactions, and facilitate your participation in third-party promotions. Additionally, we may share your Personal Information with carefully selected partners, including those with data sharing arrangements with the latter.

Your Personal Information may also be employed to provide you with: (1) promotional offers and information about our products and services; and (2) promotional offers and information about the products and services of our partners, enhancing the range of products offered and improving customer service. Periodically, we may seek information through surveys or contests. Participation in these activities is entirely voluntary, and you have the option to disclose such information. Information requested may include contact details (such as name, address, and phone number) and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings, you consent to the use of your name for advertising and promotional purposes without additional compensation, unless prohibited by law.


Specific Disclosures Not Included

We may reveal your Personal Information when compelled by law or when we genuinely believe such action is essential to: (1) adhere to any legal process served on us, our sites, or the services, or in situations where we are under a substantially similar legal obligation; (2) safeguard and uphold our rights or property; or (3) act to safeguard the personal safety of services users or the general public. If, at our sole discretion, we determine that you have engaged in cheating, attempted to defraud us, the company, or any other services user, including but not limited to game manipulation or payment fraud, or if there is suspicion of fraudulent payment (such as the use of stolen credit cards) or any other fraudulent activity (including chargebacks or other payment reversals) or prohibited transactions (such as money laundering), we retain the right to share this information (along with your identity) with other online gaming sites, banks, credit card companies, relevant agencies, and appropriate authorities. (4) Data may be anonymized for research purposes on addiction prevention and shared with respective institutions.


You have the option to ‘opt out’ of receiving promotional communications. This can be done by selecting the opt-out feature in your account settings on our sites or services, responding to an opt-out email received from us, or by contacting us via email or writing to Customer Service at any time.

Furthermore, you can reach out to us if you: 1) wish to verify the accuracy of the Personal Information we have collected about you; 2) want to update your Personal Information; and/or 3) have any complaints regarding our use of your Personal Information. Upon request, we will either (1) revise the information you provided, provided you can demonstrate the need for such changes, or (2) annotate the information to prevent future use for marketing purposes. It is clarified that nothing in this Privacy Policy will hinder us from retaining your Personal Information when mandated by law.

Authorization for Utilization of Electronic Service Providers

To engage in real-money games on our services, you must transfer funds to and receive funds from us. We might employ third-party electronic payment systems to handle these financial transactions. By agreeing to this Privacy Policy, you explicitly allow the disclosure of essential Personal Information required for transaction processing, which may involve transferring information outside of your country when necessary. We implement measures to ensure that our agreements with payment systems prioritize the protection of your privacy.

Authorization for Security Assessment

We retain the right to perform a security review at any point to authenticate the registration details you provide and to verify your utilization of the services as well as your financial transactions for potential violations of our Terms and Conditions and applicable laws. By utilizing our services and thereby consenting to our Terms and Conditions, you grant us permission to utilize your Personal Information and disclose it to third parties for the purpose of validating the information you furnish during your use of our services, which may involve the transfer of information beyond your country. Security reviews may encompass activities such as ordering a credit report and/or verifying the information you provide against third-party databases. Furthermore, to facilitate these security reviews, you agree to furnish any requested information or documentation.


We recognize the significance of security and employ appropriate techniques to safeguard information. Any Personal Information obtained directly from you is stored in an encrypted and password-protected database situated within our secure network, shielded by active state-of-the-art firewall software. Our services support SSL for enhanced security. Additionally, we take steps to ensure that our subsidiaries, agents, affiliates, and suppliers implement sufficient security measures.

Protection of Minors

Our Services are designed for individuals aged eighteen (18) or the legal age in their respective jurisdiction. Anyone providing their information through any part of the services asserts that they are eighteen (18) years of age or older (or the lawful age in their respective jurisdiction). Detecting attempts by minors to access our services is part of our policy, and it may necessitate initiating a security review. Should we discover that a minor has attempted or submitted personal information through our services, we will reject the information and take measures to eliminate it from our records.


Information placed on your device

When you access our services, we may store information on your device in the form of cookies – small text files that are saved on your device when you visit online pages, recording your preferences. Additionally, we employ Local Shared Objects, also known as ‘flash cookies,’ which are akin to browser cookies and enable us to recall information about your visits across our sites.

It’s important to note that neither cookies nor flash cookies can access or use other information on your computer. We utilize these methods solely for tracking your usage of our services. Cookies play a role in monitoring site traffic, enhancing our services, and making your use more convenient and relevant. The use of flash cookies and third-party cookies assists us in displaying more pertinent and appealing advertisements.

Strictly necessary cookies

Essential or strictly necessary cookies are crucial for enabling users to navigate a website and utilize its features, including accessing secure areas or conducting financial transactions. Without these cookies, the efficient functioning of our websites would be compromised.

During the registration process

These cookies retain information gathered during your registration, enabling us to identify you as a customer and deliver the services you need. Additionally, we may utilize this data to gain a better understanding of your online interests and improve your experiences on our platforms.

On our site

For visitors to our website, we employ cookies to gather information. Our servers utilize three distinct types of cookies:

1. ‘Session-based’ cookie: This cookie is assigned to your computer solely for the duration of your visit to our website. It aids in navigating our site more efficiently, and for registered customers, it enables us to provide more relevant information. This cookie automatically expires upon closing your browser.

2. ‘Persistent’ cookie: This cookie remains on your computer for a specified duration set for each cookie. Flash cookies are also persistent.

3. ‘Analytical’ cookies: This cookie type allows us to identify and count the number of visitors to our site and understand how they use our services. It aids in improving the functionality of our sites, ensuring easy navigation to find what you’re looking for. You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can usually adjust your browser settings to decline them. The Help menu on the browser’s menu bar provides information on preventing the browser from accepting new cookies, receiving notifications about new cookies, and disabling cookies altogether.

Third Party Practices

We cannot guarantee the safeguarding of any information you furnish to a third-party online site linked to or from our services, or any information collected by a third party overseeing our affiliate program (if applicable) or any other program. This is because these third-party online sites operate independently from us. The privacy policy, if any, of such third parties governs any information collected by them.

Legal Disclaimer

The Services function on an ‘AS-IS’ and ‘AS-AVAILABLE’ basis without any form of liability. We are not accountable for events beyond our direct control. Given the intricate and continually evolving nature of our technology and business, we cannot assure, nor do we assert, error-free performance concerning the privacy of your Personal Information. We will not be held liable for any indirect, incidental, consequential, or punitive damages related to the use or disclosure of such Personal Information.

Consent to Privacy Policy

By utilizing our services, you are acknowledging and agreeing to our Privacy Policy. This represents our complete and exclusive Privacy Policy, taking precedence over any previous versions. It is advised to read this Privacy Policy alongside our Terms and Conditions and any other applicable terms posted on our platforms. We reserve the right to make periodic changes to this Privacy Policy, and any modifications will be communicated by posting the updated terms on our platforms. Continued use of our services after any changes to this Privacy Policy implies your acceptance of the modifications. It is advisable to revisit this Privacy Policy regularly.

Other Sites

Our website might include links to other websites that are beyond our control and not governed by this Privacy Policy. If you access these linked sites, the operators of such sites may collect information from you, subject to their own privacy policies, which may differ from ours. We do not bear responsibility. The operators of these websites are solely accountable for their functionality and any potential errors on the linked sites.